Customer Service and Artificial Intelligence?
The topic of customer service always proves to be a hot topic dinner table conversation. Our experiences are often defined by long queues, the calling of numerous toll-free lines, and a general sense of frustration. As a business owner, it is of even more paramount importance to absolutely nail this element of a business, as no amount of impressive planning can deter the attention from a bad customer review. Introducing internet company Algomo, which has produced a chatbot system that allows companies to fully automate their customer services and outsource this part of their business.
Is the idea of speaking with a chatbot new?
Whilst this aspect is perhaps not new, with many people perhaps already having had the experience of speaking to a chatterbot on a website to assist with a customer service query, we need to ask what it is that Algomo adds to the experience. Simply put: It is available in over 109 languages. This is in fact more than Google Translate itself. Algomo allows your customer to speak to a chatbot in their own native language, immediately elevating your client’s experience. As a business owner, this simple benefit allows one to speak to a worldwide audience, all with the help of artificial intelligence.
There is also the question of the installation and maintenance of the system. The system is so advanced, that it takes mere minutes to set up. Furthermore, there is no need for artificial intelligence trainers in the background, resulting in immediate savings to your overhead costs. Research has shown that your organization can save up to 30% of its operational costs by relying on chatbots. The technology can also maintain numerous conversations with your customers at the same time and is available 24/7. In the instance that your customer would prefer to speak to a live agent, that functionality is also immediately available to them. There is precious little that Algomo has not thought of when it comes to heightening the customer services experience, and it is easy to see how the organization raised $1.2 million worth of funding in their Pre-Seed round.
A Data Scientist Stalwart.
The founder of Algomo, Charis Sfyrakis, that is. Whilst he has spent many years holding numerous reputable positions, it is data science that held the majority of his interest. He also holds a Masters of Science from The University Of Edinburgh, specializing in artificial intelligence. The combination of work experience, leadership, and education adds an undeniable sense of gravitas and trust to Algomo.
The business space requires that we constantly not only consider but also preempt the needs of our customer base. However, the true mark of a worthwhile product or service is one where the business owner stands to gain in equal amounts. By being readily available in over 109 languages, Algomo also allows business owners to tap into a pool of insights from a worldwide customer base, allowing them to elevate their business even more.